Highly Professional, Great Process and Organization. High Quality work.
We did both the bathrooms with RW last month. The sales process was very clean and professional. No Pressure whatsoever. The model and design was outside the box thinking.
The process was very organized and highly transparent. As a project manager myself I liked the way they handled the planning. They completed the work as planned without too much overage. there were some minor hickups they resolved them without major issues quickly.
Their workers were highly professional, and kept us informed of every step and treated the work site and our home with respect. They left the site clean and made sure that we had minimal disruption while they were working.
They closed the punchlist promptly and had a granite countertop that their subcontractor fabricated wrong replaced very quickly, overall a very pleasant and easy experience.
A couple of things to note: We were dealing with a ton of administrative staff, and found ourselves repeating ourselves a number of times till the project actually started.
The Concierge shopping service they offered was useful, but we would have liked a little more background before the shopping appointment so that we did not feel dazed, we stopped oursleves and did our own research and slowed down a bit they assisted in getting their contractor pricing from several places.
They cost more than the competition, but I felt that premium was worth it.